A Dialogue on the Evolution of Written Communication

In a recent conversation about the evolving landscape of written communication, Joy, Ross, Mark, and Cass shared their perspectives on its importance and how it is changing in both personal and professional contexts. This dialogue provides insights into written communication's nuances, current relevance, and strategies to improve it.

Is Written Communication Important Anymore?

Joy: Is written communication important anymore?

Ross: Yes, but it's evolving rapidly. Ten years ago, we weren't texting clients, but now that's commonplace. In five years, will it be okay to send clients emojis? Written communication is crucial, but it's changing in mode and type.

Mark: It's definitely not dead, but it's moving towards short-form communication. We use Slack messages now instead of emails. People watch TikTok more than TV because attention spans are shorter. We're seeing more high-signal, high-fidelity written communication.

Cass: In the workplace, most communication has shifted to written forms like Slack messages. It changes the dynamic, as we don't have many face-to-face conversations anymore.

The Informality and Context of Written Communication

Mark: There's a trend towards informality in business communication. Fifteen years ago, emails were expected to be answered within 24 hours. Now, a Slack message going unanswered for an hour is a red flag. Communication has become quicker and less formal.

Ross: So much of communication is about knowing your audience. If you're serving clients, you need to cater to their expectations—whether they prefer a phone call, a text, or an email.

Joy: Context and time zones also play a role. For example, I can send a message to someone with a 12-hour time difference, and they'll get it the next day. This can replace the need for real-time conversations.

The Challenges of Written Communication

Mark: Communication preferences vary. Some people get frustrated if you don't text them back, while others prefer phone calls. It can be cumbersome to navigate these preferences.

Cass: The nature of relationships changes with written communication. It's harder to build strategic relationships through written words alone.

Ross: Written communication can make it difficult to move beyond transactional relationships. Relationships are built more through talking than through written messages.

The Impact of Technology on Written Communication

Joy: Technology is a huge factor in communication. Tools like Loom allow you to be on camera and personable, making the interaction feel more real.

Mark: The way students communicate with teachers has changed. They can message their teachers on Teams and get quick responses, replacing the need for face-to-face interactions.

Ross: The rise of AI also affects communication. Students can use AI to write essays, which might limit their critical thinking and writing skills.

The Future of Written Communication

Joy: Do you think kids raised in a text-first environment will be better writers?

Mark: No, they might not develop strong writing skills because they rely on predictive text and autocorrect. The challenge is to ensure they learn how to write properly.

Cass: With technology, students have more access to information, but the quality of that information can vary. It's important to teach them how to vet sources and ensure accuracy.

Ross: A new skill needed is discerning the accuracy and value of information. People need to verify the information they consume, especially with the rise of AI-generated content.

The Personal Touch of Written Communication

Mark: Handwritten notes are more personal and cherished. I still send personalized letters to clients because it helps me stand out.

Cass: My dad used to leave me notes in the morning, and I kept those because they were personal. A text message wouldn't have the same impact.

Ross: Handwritten communication feels more personal because there's no technological intermediary to distort the message.

Joy: Great writing has an intangible quality. Even with experience, it's hard to explain why some writing is excellent while other writing isn't.

Improving Written Communication

Mark: To improve written communication, leave yourself a note with instructions and revisit it later. Fresh eyes can help you see if your tone and clarity are appropriate.

Ross: Be open to criticism. Ask for feedback from colleagues and clients to understand how you can improve.

Cass: Consider your audience and be clear in your messaging. Avoid room for misinterpretation.

Joy: Clarity is kindness. Be clear and direct in your written communication, especially in professional contexts.

Conclusion

The conversation highlighted that written communication remains vital, but its forms and norms are evolving. Whether in personal or professional contexts, understanding your audience, being clear and concise, and being open to feedback are key strategies for effective written communication. As technology continues to shape the way we communicate, the importance of adapting and refining our written communication skills cannot be overstated.