Crisis as Entertainment: When PR Disasters Become PR Gold
You know what's ridiculous? The whole concept of crisis management these days. I mean, seriously, who would've thought that a company could actually...
3 min read
Cassandra Mellen
:
Aug 12, 2025 2:21:36 PM
When American Eagle unveiled their "Sydney Sweeney Has Great Jeans" campaign in July 2025, I'm pretty sure they weren't expecting the President of the United States to weigh in. Then again, maybe they were? In what has become the denim equivalent of asking someone if they heard "Laurel" or "Yanny," a seemingly straightforward jean ad has morphed into a nationwide referendum on everything from beauty standards to political ideology.
Let's unpack this extraordinarily bizarre saga that somehow turned a pair of pants into partisan warfare. Because if there's one thing America needed more of in 2025, it's definitely people fighting about jeans. Heavy sigh.
For those who've been living under a rock (which, honestly, might be the healthier choice these days), American Eagle's fall campaign starred "Euphoria" actress Sydney Sweeney modeling their latest denim collection. The marketing hook? A play on words between "genes" and "jeans" with the tagline "Sydney Sweeney Has Great Jeans."
In one particularly controversial spot, Sweeney says: "Genes are passed down from parents to offspring, often determining traits like hair color, personality, and even eye color... My jeans are blue."
Another video showed Sweeney crossing out the word "genes" on a billboard and replacing it with "jeans." Clever wordplay for some; deeply problematic for others.
The campaign also included a limited-edition "Sydney Jean" featuring a butterfly motif representing domestic violence awareness, with 100% of proceeds going to Crisis Text Line. This charitable component largely vanished from the conversation as controversy exploded.
Within days of launch, the campaign ignited a firestorm. Critics argued that the "great genes" wordplay, when paired with a blonde, blue-eyed spokesperson, echoed eugenic ideology. Others called this interpretation completely unhinged.
Social media timelines became battlegrounds. Marketing experts debated intent. Political pundits seized the moment. Even Vice President JD Vance weighed in, mocking "the left" for "attacking people as Nazis for thinking Sydney Sweeney is beautiful.” Stephen Colbert, despite usually opposing the current administration, called the backlash "a bit of an overreaction."
Meanwhile, American Eagle stayed silent for over a week before finally posting on Instagram: "'Sydney Sweeney Has Great Jeans' is and always was about the jeans. Her jeans. Her story. We'll continue to celebrate how everyone wears their AE jeans with confidence, their way. Great jeans look good on everyone."
Not exactly the apology some consumers expected, but perhaps a calculated choice in this polarized climate.
While PR experts debated crisis management strategies, something interesting happened: American Eagle's stock jumped 23% after Trump praised the campaign. For a brand whose stock was down 30% year-to-date and had pulled its annual forecast due to economic uncertainties, this was a much-needed boost.
Retail investors on Reddit and Stocktwits transformed AEO into a temporary "meme stock," generating over $310 million in market valuation gains. Trump's post claimed the jeans were "flying off the shelves," though actual sales figures haven't been independently verified.
The brand traded one audience for another. American Eagle's mention volume jumped 18x following the campaign launch, but sentiment toward the brand plummeted from +50 to -31. For context, that's like going from "America's sweetheart" to "person who talks during movies" on the popularity scale.
What's particularly fascinating is how this campaign represents a seismic shift in corporate crisis management. Traditionally, when faced with backlash, brands quickly apologize, pull the ad, and promise to "do better."
American Eagle instead chose to weather the storm, calculating that an apology might alienate those who supported the campaign. This approach signals a dramatic evolution in how brands navigate controversy. Rather than seeking universal approval, companies increasingly make strategic decisions about which audience segments they're willing to potentially alienate.
Whether the American Eagle controversy was an unfortunate accident or calculated strategy, it offers several critical lessons for brands:
The American Eagle saga exemplifies the impossible tightrope brands must walk in 2025. Creating "safe" advertising risks being forgettable in an attention economy. Creating distinctive advertising risks becoming a political football.
What's clear is that the days of brands trying to be everything to everyone are over. American Eagle chose a path that alienated some consumers while energizing others. Their statement that "great jeans look good on everyone" now reads like both a product claim and a defiant stance in the culture wars.
For better or worse, this campaign will be studied in marketing classes for years to come—not just for its controversial content but for how it represents a fundamental shift in brand positioning within an increasingly divided America.
The key question for brands isn't whether controversy will find them, but how prepared they are when it inevitably does. Having a solid PR strategy isn't just about promoting your message—it's about surviving the interpretation of that message in a world where even jeans can become political.
Because if there's one thing we've learned from American Eagle's experience, it's that in 2025, even denim isn't neutral territory anymore.
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