3 min read
Transition Resistance: Why Autistic Consumers Won't Upgrade Even When It Makes Sense
Your smartphone is three generations old. The camera is objectively worse. The battery dies by noon. Apps crash regularly.
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3 min read
Your smartphone is three generations old. The camera is objectively worse. The battery dies by noon. Apps crash regularly.
READ NOW
4 min read
Your brand posted a puzzle piece graphic for Autism Awareness Month with the caption "We celebrate neurodiversity."
4 min read
Your marketing calendar assumes consistent purchasing capacity throughout the year.
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There's a massive consumer segment that evaluates your products on criteria you're not even measuring.
4 min read
Walk into most retail environments and you're immediately assaulted: fluorescent lights blazing overhead, music pulsing through speakers, competing...
3 min read
Your e-commerce site has a seventy percent cart abandonment rate. Your team blames pricing, shipping costs, or competition.
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The teenager stands frozen in your store entrance, visibly calculating whether shopping here is worth the sensory cost. They scan for escape routes,...
4 min read
The theme park announced "sensory-friendly hours" and expected modest attendance. They prepared for a few hundred guests who needed accommodation.
5 min read
Let's talk about the advertising industry's autism problem.
4 min read
Pop quiz: How many infographics have you seen that are basically just walls of text... with icons sprinkled on top?
5 min read
A sustainability manager at a consumer goods company showed me their new "eco-friendly" packaging campaign. Glossy materials featured green leaves,...
4 min read
A 23-year-old autistic woman told me she does 90% of her socializing in VRChat, a virtual reality platform.
7 min read
A 32-year-old autistic software developer showed me his smart home setup last year.
6 min read
A VP of Marketing at a mid-sized e-commerce company presented quarterly results to her board last month.
5 min read
A major clothing retailer spent $200,000 on focus groups to understand why their "sensory-friendly" clothing line wasn't selling.
4 min read
Every A/B test you've ever run makes an invisible assumption: that your audience processes information, makes decisions, and responds to persuasion...
4 min read
Your heat maps are lying to you. Not intentionally, but by showing you aggregate user behavior that assumes everyone processes visual information the...
4 min read
The traditional playbook for marketing consulting services reads like a neurotypical social performance guide: network relentlessly, master small...
6 min read
The prevailing wisdom in personal branding tells entrepreneurs to be everywhere: speaking at conferences, hosting networking events, appearing on...
4 min read
Most content creators design for the average reader—assuming standard processing speeds, typical attention spans, and neurotypical sensory responses....