3 min read
Captcha Accessibility Failures: Losing Autistic Customers at the Gate
That squiggly text verification standing between your customer and checkout isn't just annoying—it's costing you real money. While you're worried...
Read articles on appealing to, and employing, neurodivergent individuals and their communities
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3 min read
That squiggly text verification standing between your customer and checkout isn't just annoying—it's costing you real money. While you're worried...
3 min read
Your notification strategy might be inadvertently declaring war on your most valuable users. While marketers chase engagement metrics with the fervor...
3 min read
The mechanical keyboard enthusiast forum has 50,000 members. Someone posts their new build. Within minutes, responses appear: "Those keycaps clash...
5 min read
"BUY NOW! Limited quantities! Sale ends in 3 hours! Don't miss out! Act fast! Only 2 left in stock!"
5 min read
A makeup brand partners with an autistic influencer. The campaign shows her overcoming challenges to apply lipstick. The narrative centers on her...
4 min read
Your flash sale ends in 24 hours. An autistic customer with ADHD sees the promotion Tuesday morning. They think, "I'll buy that tonight after work."
6 min read
"Join millions of satisfied customers!"
4 min read
Walk into an Abercrombie & Fitch. Before you see a single product, the smell hits you—aggressive cologne pumped through the ventilation system at...
6 min read
You open Netflix. Ta-dum. You boot up your Xbox. Startup chime. You visit a website. Autoplay video with sudden music. You receive a notification....
5 min read
An autistic person develops a special interest in marine biology at age seven. By age twelve, they can identify 200 species of fish by sight, explain...
4 min read
Your brand ambassador just posted to their 2 million followers. The engagement is strong. The comments are glowing. And a significant portion of your...
3 min read
Your smartphone is three generations old. The camera is objectively worse. The battery dies by noon. Apps crash regularly.
4 min read
Your brand posted a puzzle piece graphic for Autism Awareness Month with the caption "We celebrate neurodiversity."
4 min read
Your marketing calendar assumes consistent purchasing capacity throughout the year.
3 min read
There's a massive consumer segment that evaluates your products on criteria you're not even measuring.
4 min read
Walk into most retail environments and you're immediately assaulted: fluorescent lights blazing overhead, music pulsing through speakers, competing...
4 min read
The theme park announced "sensory-friendly hours" and expected modest attendance. They prepared for a few hundred guests who needed accommodation.
5 min read
Let's talk about the advertising industry's autism problem.
5 min read
A sustainability manager at a consumer goods company showed me their new "eco-friendly" packaging campaign. Glossy materials featured green leaves,...
4 min read
A 23-year-old autistic woman told me she does 90% of her socializing in VRChat, a virtual reality platform.