4 min read
Olfactory Marketing Disasters: When Scent Drives Away Autistic Customers
Walk into an Abercrombie & Fitch. Before you see a single product, the smell hits you—aggressive cologne pumped through the ventilation system at...
Read articles on appealing to, and employing, neurodivergent individuals and their communities
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4 min read
Walk into an Abercrombie & Fitch. Before you see a single product, the smell hits you—aggressive cologne pumped through the ventilation system at...
6 min read
You open Netflix. Ta-dum. You boot up your Xbox. Startup chime. You visit a website. Autoplay video with sudden music. You receive a notification....
5 min read
An autistic person develops a special interest in marine biology at age seven. By age twelve, they can identify 200 species of fish by sight, explain...
4 min read
Your brand ambassador just posted to their 2 million followers. The engagement is strong. The comments are glowing. And a significant portion of your...
3 min read
Your smartphone is three generations old. The camera is objectively worse. The battery dies by noon. Apps crash regularly.
4 min read
Your brand posted a puzzle piece graphic for Autism Awareness Month with the caption "We celebrate neurodiversity."
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Your marketing calendar assumes consistent purchasing capacity throughout the year.
3 min read
There's a massive consumer segment that evaluates your products on criteria you're not even measuring.
4 min read
Walk into most retail environments and you're immediately assaulted: fluorescent lights blazing overhead, music pulsing through speakers, competing...
4 min read
The theme park announced "sensory-friendly hours" and expected modest attendance. They prepared for a few hundred guests who needed accommodation.
5 min read
Let's talk about the advertising industry's autism problem.
5 min read
A sustainability manager at a consumer goods company showed me their new "eco-friendly" packaging campaign. Glossy materials featured green leaves,...
4 min read
A 23-year-old autistic woman told me she does 90% of her socializing in VRChat, a virtual reality platform.
7 min read
A 32-year-old autistic software developer showed me his smart home setup last year.
6 min read
A VP of Marketing at a mid-sized e-commerce company presented quarterly results to her board last month.
5 min read
A major clothing retailer spent $200,000 on focus groups to understand why their "sensory-friendly" clothing line wasn't selling.
4 min read
Every A/B test you've ever run makes an invisible assumption: that your audience processes information, makes decisions, and responds to persuasion...
4 min read
Your heat maps are lying to you. Not intentionally, but by showing you aggregate user behavior that assumes everyone processes visual information the...
4 min read
The traditional playbook for marketing consulting services reads like a neurotypical social performance guide: network relentlessly, master small...
6 min read
The prevailing wisdom in personal branding tells entrepreneurs to be everywhere: speaking at conferences, hosting networking events, appearing on...