PR Agency Success: How to Set Client Expectations & Build Trust
Okay, let's get real for a hot second - if you're in PR, you've definitely had that client who thinks throwing money at you means instant Wall Street...
3 min read
Faith Cedela
:
Jul 29, 2025 5:23:34 PM
Okay, so remember when we all thought social media was just for posting brunch photos and arguing with strangers about movies?
Well, plot twist: it's apparently also for holding government officials accountable during natural disasters.
Who knew? Not me, that's for sure.
I was still using it to perfect my highly specialized skill of identifying which cat video best represents my current emotional state while simultaneously burning my midnight popcorn.
But Spencer Pratt—yes, THAT Spencer Pratt from "The Hills"—has figured out something the rest of us missed.
He's turned TikTok into his personal megaphone for fire accountability, and honestly? It's kind of working. Like, actually working. Not "I'm going to start a podcast" working, but real-world change working.
So here's the deal: Pratt's home in Pacific Palisades burned down in recent wildfires. His parents' house too. It's the kind of devastating loss that would make most of us curl into the fetal position for approximately six months.
Instead, Pratt grabbed his phone and started documenting EVERYTHING.
He posted unfiltered footage of his burning house in a TikTok titled "House and Town Fire: A Personal Story," showing the raw, unfiltered reality of disaster. No Valencia filter is going to make a burning house look aesthetic, you know?
It's like when you're having the absolute worst day of your life, and instead of hiding under the covers pretending you don't exist (my personal strategy), you decide to channel that emotion into something productive. Who does that? Spencer Pratt, apparently. What a concept!
In a TikTok that got over 30,500 likes—which in disaster accountability terms is basically going viral—Pratt straight-up demanded: "Please send the receipts of what fire victims... used the money on?" He directly challenged Newsom's office and CalVolunteers about the FireAid grant money, because why not shoot for the stars when your house is literally in ashes?
@spencerpratt FIRE AID MONEY "and beyond"
♬ original sound - Spencer Pratt
Another video called out the governor's office with zero chill: "You did NOT pre-deploy any assets to the Pacific Palisades!"
It's the kind of directness that makes my confrontation-avoiding self break into a cold sweat just thinking about it. I can barely send food back at a restaurant when they get my order wrong, and this guy is calling out the GOVERNOR.
Is this what adulting is supposed to look like? Because if so, I've been doing it wrong for years.
@spencerpratt You did NOT pre-deploy any assets to the Pacific Palisades ! Not even to the site of the fire in your state park from 6 days prior to this "wind event"
♬ original sound - Spencer Pratt
The wild thing is, this super direct approach is working in ways that traditional advocacy never could. Pratt's TikToks have spread across multiple platforms and generated coverage in mainstream media outlets like Page Six.
His posts about the Pacific Palisades fire and his lawsuit against the city of Los Angeles and Department of Water and Power have sparked wider conversations about accountability for the $100 million in fire relief funds.
It's like when you accidentally send a screenshot of someone to that actual person, except in this case, the accident is intentional and somehow leads to positive change instead of social exile.
The governor's office was forced to issue statements in response! That's the digital equivalent of when someone says "we need to talk" and you immediately flash back to every questionable decision you've ever made.
If there's anything to learn from this situation, it's that authenticity beats polish every single time.
Pratt didn't hire a PR team or spend three hours crafting the perfect message. He just pointed his camera at disaster and asked the questions we're all thinking.
It's refreshingly direct in a world where most public statements feel as genuine as those "candid" photos that took 47 attempts to get right.
There's something powerful about just saying what you mean without worrying about making it sound pretty.
What makes Pratt's approach so effective is its raw simplicity. He's not trying to sound diplomatic or maintain political relationships.
His house is gone—what more does he have to lose?
That's a level of freedom most of us will hopefully never experience, but it makes for compelling advocacy.
This unfiltered approach builds more trust than carefully managed messaging ever could. When people see real emotions and genuine questions, they recognize their own frustrations being voiced.
Look, I'm not saying we should all aspire to be Spencer Pratt. That would be a lot of blond hair to maintain, for one thing. But there's something weirdly inspiring about his refusal to accept vague non-answers when it comes to disaster response.
When crisis hits, we don't need empty promises. We need to know where the relief money is going. We need to know why preparation failed. And if officials won't provide those answers willingly, sometimes you need to demand them publicly in a way that makes everyone slightly uncomfortable.
So the next time you're faced with institutional failure, maybe take a page from Pratt's book.
Point your camera at the problem, ask the uncomfortable question, and refuse to accept vague non-answers. You might not change the world, but you might just shame someone important enough to actually do their job.
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