The Rise of Enterprise Voice AI: 2025 Is the Year of the Voice Agent
We need to talk about what's happening with voice AI in 2025—and the numbers from Deepgram's latest research are frankly staggering.
So BERA.ai is launching something called LLM Brand Rankings, which supposedly connects how AI models perceive your brand to actual revenue and growth. The idea makes sense on the surface - if AI is increasingly involved in purchase decisions and recommendations, maybe you should care about how ChatGPT or Claude thinks about your company.
The problem is we're getting almost zero detail about how this actually works. The source is pretty thin - just a headline and company name, really.
Based on the limited information, BERA.ai appears to be measuring how large language models respond when asked about different brands, then correlating those responses with business performance metrics. It's not entirely clear which models they're testing or what specific prompts they're using.
This matters because LLM responses can vary wildly based on how you ask the question. "Tell me about Nike" versus "What athletic brand should I buy?" versus "Compare Nike to Adidas" could produce completely different sentiment scores for the same company.
The bigger issue is assuming that AI model opinions actually influence revenue in a measurable way. Most people still aren't using ChatGPT to make purchasing decisions, despite what the headlines suggest.
AI models also tend to regurgitate fairly conventional wisdom about brands - they're not exactly contrarian thinkers. If your brand already has strong traditional metrics and market presence, the AI will probably reflect that back. Those are not the same thing as the AI driving new growth.
Connecting brand perception to revenue is notoriously difficult even with human survey data. With AI model responses, you're adding another layer of abstraction that could be measuring anything from training data biases to prompt engineering quirks.
I'm actually skeptical that current AI usage patterns support a strong correlation between LLM brand sentiment and business performance. The causation probably runs the other way - successful brands get better AI sentiment because they already have better everything else.
If you're curious about your AI brand presence, you can test this yourself pretty easily. Ask a few different models about your brand and competitors using various prompts. See what comes up, note any obvious gaps or misconceptions.
But I wouldn't make budget decisions based on AI brand rankings yet. The mechanism connecting AI opinions to customer behavior isn't established enough to justify that level of investment.
The more practical move is focusing on the basics that actually drive revenue - customer acquisition costs, lifetime value, conversion rates. If your AI brand perception matters, it'll show up in those numbers eventually.
We need to talk about what's happening with voice AI in 2025—and the numbers from Deepgram's latest research are frankly staggering.
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