How to Make Ecommerce Neurodivergent-Friendly: From Interface to Checkout
Your e-commerce site has a seventy percent cart abandonment rate. Your team blames pricing, shipping costs, or competition.
2 min read
Neurodivergence Writing Team
:
Dec 17, 2025 2:29:29 PM
Here's something most web designers miss: when an autistic person lands on your homepage, they're not seeing what you think they're seeing.
While neurotypical users quickly grasp the overall purpose of a page—skimming headlines, absorbing general themes, understanding the gestalt—many autistic users are doing something entirely different. They're reading every word in your navigation bar. They're noticing that your button colors aren't consistent. They're wondering why "Services" comes before "About" when alphabetically it should be reversed.
This isn't pickiness. It's weak central coherence—a cognitive processing difference where the brain prioritizes local details over global meaning. And it has massive implications for how you structure your website.
Traditional web design follows a predictable pattern: hero image, value proposition, three service columns, testimonial carousel, call-to-action. This structure assumes users will grasp the big picture first, then drill down into specifics.
For users with weak central coherence, this approach creates immediate friction. They land on your homepage and get lost in the details of your hero text. They're analyzing the precise meaning of each word in your tagline while neurotypical users are already scrolling to the next section. By the time they've processed your opening statement, they've missed the broader context of what your company actually does.
The result? Cognitive overload. Exit. Lost conversion.
Autistic users excel at systematic, detail-focused processing. They prefer explicit categorization over implied meaning. They want to know exactly where they're going before they click.
This means your navigation needs to be descriptive, not clever. "Solutions" is vague. "Accounting Software for Small Businesses" is clear. "Resources" could mean anything. "Case Studies and Implementation Guides" tells users exactly what they'll find.
Consider the common practice of dropdown menus that reveal subcategories on hover. For detail-oriented processors, these are often frustrating because they hide information. A user has to interact with each menu item to understand the full site structure. Better approach: expose your site architecture upfront. Show the full menu structure. Let users see all available paths before they choose one.
Not every autistic user will process your homepage the same way, but many share a common behavior: they search rather than browse. They know what they want and they want the fastest path to it.
This means your search function isn't a secondary feature—it's primary navigation for a significant portion of your audience. It needs to be prominent, sophisticated, and actually work. Generic WordPress search that returns semi-relevant blog posts from 2019 won't cut it.
Robust search includes filters, exact phrase matching, and results that make sense. If someone searches "pricing," they should get your pricing page first, not a blog post that mentions pricing once in paragraph seven.
Beyond search, consider creating multiple pathways to the same content. Users with weak central coherence might not make intuitive connections between related pages. Breadcrumb navigation helps. Related page links help. Clear "If you're looking for X, try Y" guidance helps.
Do:
Don't:
The beauty of designing for weak central coherence is that it makes your site better for everyone. Clear navigation helps rushed users. Descriptive labels improve SEO. Multiple pathways increase conversion rates across the board.
You're not creating a separate "accessible" version—you're building a website that acknowledges how real brains actually process information. Some see forests. Some see trees. Your navigation should work for both.
Ready to make your website actually usable for neurodivergent audiences? Winsome Marketing creates web experiences that respect cognitive diversity. We write copy and structure content that communicates clearly—no guessing required.
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