3 min read
The Sociology of Reviews: Why Negative Feedback Spreads Faster
Bad news travels at warp speed, while good news trudges along like a tourist with a heavy backpack. In the digital age, this ancient truth has found...
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3 min read
Bad news travels at warp speed, while good news trudges along like a tourist with a heavy backpack. In the digital age, this ancient truth has found...
3 min read
Remember when your mom used guilt to get you to eat your vegetables? "Children in Africa are starving," she'd say, while your broccoli grew cold....
3 min read
In the marble-clad boardrooms of corporate America, nobody admits they bought the enterprise software because it made them feel important. Yet here...
4 min read
Apple doesn't sell you a phone. They sell you six months of waiting for one. Supreme doesn't sell streetwear. They sell Thursday mornings standing in...
4 min read
You remember the Nike swoosh. The Intel jingle. The specific shade of Tiffany blue. But you don't remember them—you reconstruct them every time you...
3 min read
Remember when a brand could simply exist without having to constantly prove it wasn't lying? Those were good days. Simpler times. Now we live in an...
4 min read
Your most loyal customer just left. They've been with you for seven years. Recommended you to colleagues. Defended your pricing to skeptics. Then one...
8 min read
A 28-year-old woman spends $89 monthly on a subscription service that sends her personalized text messages throughout the day, simulating friendship.
8 min read
Demographics told us who customers are. Psychographics tell us why they buy.
2 min read
The act of opening a package has transformed from mundane necessity into cultural phenomenon. Unboxing videos generate billions of views, premium...