3 min read
The Pratfall Effect or Strategic Vulnerability
When JFK's pollster told him that admitting he was "too young and inexperienced" would cost him votes, Kennedy did something counterintuitive: he...
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3 min read
When JFK's pollster told him that admitting he was "too young and inexperienced" would cost him votes, Kennedy did something counterintuitive: he...
5 min read
On April 7th, HubSpot announced that it was rebranding its annual Inbound marketing conference to Unbound. One letter changed. The internet responded...
3 min read
Virgin branded everything from airlines to cola to bridal shops. Yamaha makes motorcycles and pianos. Amazon sells cloud services and groceries. When...
3 min read
If you've ever watched a heritage brand completely transform itself and wondered "What the hell just happened here?" – you've stumbled into one of...
4 min read
Everything that we say, I think, is going to matter, and it's going to matter even more just going forward. It has to be high quality, it has to mean...
4 min read
You remember the Nike swoosh. The Intel jingle. The specific shade of Tiffany blue. But you don't remember them—you reconstruct them every time you...
4 min read
Your most loyal customer just left. They've been with you for seven years. Recommended you to colleagues. Defended your pricing to skeptics. Then one...
6 min read
For AI to read your site and your brand, you almost need to have consistent messaging across all platforms. That would be your leadership team, the...
3 min read
There's a shift away from the company as the expert to the people who power the company as the expert. And going into 2026, it's going to be even...
6 min read
I was working with an e-commerce client recently who sells a premium product. We're talking $800+ price point. High quality, great reviews, loyal...