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How to Create a Customer Health Score
A Customer Health Score (CHS) is an essential tool for professional marketers looking to proactively measure customer satisfaction, engagement, and...
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3 min read
A Customer Health Score (CHS) is an essential tool for professional marketers looking to proactively measure customer satisfaction, engagement, and...
2 min read
Converting free trial users into paying customers is crucial for SaaS companies' growth. According to Totango's SaaS benchmark report, the average...
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Launching a SaaS business is an exciting milestone, but a successful launch requires careful preparation and groundwork. Before unveiling your...
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In the fast-paced world of Software as a Service (SaaS), clarity and consistency are crucial for scaling operations, improving efficiency, and...
4 min read
Achieving sales velocity is critical to scaling effectively. Sales velocity is a metric that quantifies how quickly your company generates revenue...
4 min read
Top-of-funnel (TOFU) marketing plays a vital role in attracting potential customers to your SaaS business. This stage is about creating awareness,...
2 min read
Net Revenue Retention (NRR), sometimes called Net Dollar Retention (NDR), measures the recurring revenue generated from existing customers over time....
2 min read
Each cloud computing model—SaaS, PaaS, and IaaS—addresses different needs, from providing end-user software to offering comprehensive infrastructure...
3 min read
For SaaS businesses, ARR (Annual Recurring Revenue) and MRR (Monthly Recurring Revenue) are two of the most important metrics for evaluating growth....
3 min read
Negative churn is the ultimate goal for SaaS businesses—a metric that represents unlimited revenue growth potential. Understanding how to achieve it...