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Subscription models promised convenience. They delivered exhaustion. Cultural anthropology reveals why consumers are rejecting recurring charges—and it's not about the money.

4 min read

The Anthropology of Subscription Fatigue: Why Consumers Are Canceling Everything

Picture of Writing Team Writing Team: Dec 29, 2025 7:59:59 AM

Netflix, Spotify, Dropbox, Adobe, NYT, Peloton, HelloFresh, Dollar Shave Club, LinkedIn Premium, YouTube Premium, ChatGPT Plus, Calm, Headspace, and forty-seven other monthly charges you forgot existed until your card declined at the grocery store.

Behavior Customer experience Subscription models
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Waiting isn't dead time—it's when value gets created. Neuroscience reveals why delayed gratification increases perceived worth and how brands weaponize anticipation to drive premium pricing.

4 min read

The Psychology of Waiting: How Anticipation Drives Consumer Value

Picture of Writing Team Writing Team: Dec 29, 2025 7:59:59 AM

Apple doesn't sell you a phone. They sell you six months of waiting for one. Supreme doesn't sell streetwear. They sell Thursday mornings standing in...

Sales Psychology Lead generation Neuroscience
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AI chatbots are becoming the first stop for research, but most brands have no idea how they appear—or if they appear at all. Here's the test you need to run today.

4 min read

Search for Your Brand in ChatGPT Right Now

Picture of Writing Team Writing Team: Dec 29, 2025 7:59:59 AM

I thought this was something to be conscious of: if you just go into your chat and search for your brand, or any brand, see if it pops up and how it...

Chatbot OpenAI ChatGPT
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AI initiatives don't fail because of technology—they fail because of gatekeepers. Here's why traditional IT leaders can't grasp AI implementation, and the strategy to get executive buy-in above the chokehold.

6 min read

The IT Gatekeeper Problem: Why Your AI Initiatives Are Stalling

Picture of Joy Youell Joy Youell: Dec 29, 2025 7:59:59 AM

One of the biggest barriers I've encountered when going in and doing any kind of AI implementation project is the fact that, by and large, the people...

Technology AI technology AI Security
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MQLs and email sends don't pay the bills. Here's why activity-based metrics are killing your go-to-market strategy—and which outcome-based metrics actually drive business results.

5 min read

Stop Measuring Activity, Start Tracking Outcomes

Picture of Ross Henderson Ross Henderson: Dec 29, 2025 7:59:59 AM

In terms of metrics, traditional go-to-market is very much activity-based rather than outcome-based. People are focused on what are people doing—are...

Report Data Go to Market
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Search isn't just Google anymore. Discover why multi-channel presence across search engines, AI platforms, and social is now essential—and what that means for your strategy.

4 min read

The Multi-Channel Search Reality: Why SEO Now Means Everywhere

Picture of Lauren Keller Lauren Keller: Dec 29, 2025 12:00:00 AM

For the first time ever, I'm watching SEOs and industry experts talk multi-channel strategy. Before, it was always eighty-five percent website is...

seo Google Browsers AI search
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Memory isn't storage—it's reconstruction. Brands that understand memory architecture don't just create recall, they engineer the mental infrastructure where purchasing decisions actually happen.

4 min read

Memory Architecture in Marketing: How Brands Build Mental Real Estate

Picture of Writing Team Writing Team: Dec 22, 2025 8:00:03 AM

You remember the Nike swoosh. The Intel jingle. The specific shade of Tiffany blue. But you don't remember them—you reconstruct them every time you...

Branding Psychology Digital marketing Communication
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After years of misinformation and AI slop, consumer trust has collapsed. We examine how brands can rebuild credibility in a skeptical marketplace where authenticity has become performative theater.

3 min read

The Trust Economy: Rebuilding Consumer Faith After the Information Wars

Picture of Writing Team Writing Team: Dec 22, 2025 8:00:03 AM

Remember when a brand could simply exist without having to constantly prove it wasn't lying? Those were good days. Simpler times. Now we live in an...

Psychology Communication Informational Design Promotion
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AI search is vulnerable to the same spam tactics that worked in early SEO. Here's why LLMs are easier to manipulate than you think—and what that means for your brand.

3 min read

LLMs Are Malleable: What Black Hat Tactics from 2010 Mean for AI Search

Picture of Lauren Keller Lauren Keller: Dec 22, 2025 8:00:03 AM

LLMs are deeply malleable, and right now, they are completely susceptible to the spam tactics that kind of worked pretty well for Black Hat SEO ten...

seo Large language models AI search
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Decades of loyalty evaporate overnight. Neuroscience reveals why customer defection isn't rational—it's neurological. Understanding the brain's switching mechanisms changes everything about retention.

4 min read

The Neuroscience of Brand Switching: Why Loyal Customers Suddenly Leave

Picture of Writing Team Writing Team: Dec 22, 2025 8:00:02 AM

Your most loyal customer just left. They've been with you for seven years. Recommended you to colleagues. Defended your pricing to skeptics. Then one...

Branding Psychology Digital marketing
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